Project Name and description                                                  

ServiceNow Developer

Major Responsibilities

The ServiceNow developer will be responsible for core system configuration and application support. This includes and is not limited to- Gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding ServiceNow configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The ServiceNow developer will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support. As new technologies emerge and impact ServiceNow, the ServiceNow Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.

1. Configure/Code ServiceNow applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration
2. Collaborate effectively with other ServiceNow administrators/developers to develop solutions and handle general updates and configuration changes/requests
3. Hands-on experience in ServiceNow scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s
4. Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
5. Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services) with 3rd party tool is desired
6. Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible
7. Ensure application configuration consistency across development, stage, testing, sandbox, and production environments
8. Participate in ongoing production support and end user support.
9. Experience in cloning, patch upgrade and release upgrade activities
10. Experience in all ITSM modules – Incident, Change, Problem, Request
11. Experience in handling issues encountered on production. For ex – log debugging, notification issues, user administration, integration issues etc.
12. Knowledge about update set deployment for Production Releases.

Educational & Professional Qualifications    

Any Graduate

Experience  

3+ years of ServiceNow experience.

Technical Skills (Mandatory)  

1.     Minimum of 3 + years working with ServiceNow.

2.     Developer experience in ServiceNow tool (JavaScript knowledge required).

3.     Excellent written and verbal skills. Must be able to communicate well with all areas of the business.

4.     A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog

5.     Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).

6.     Experience working with CMDB (configuration management database)

7.     Knows how to translate business problems into software & technical requirements

8.     Core ServiceNow ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)

9.     Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)

10.  Experience with Web Technologies (XML, HTML, JavaScript, Web Services, http, etc.)

11.  Exposure in component integration (SSO, LDAP etc.)

12.  Experience in Application UI, Workflow Configuration

13.  Working knowledge of Perl/Python/JavaScript is desired

Functional/Domain Knowledge

14.  Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)

15.  Exposure to Cloud technologies desired

16.  Excellent English Communication/Presentation skills (Oral & Written).

Certifications  

Certified System Administrator

Certified Implementation Specialist

Other skills (Preferable technical skills /Soft skills)  

MySQL database

Linux Administration