Job Overview

We are seeking a seasoned Store Manager to join our team at Senco Gold and Diamonds in Mumbai. This is a full-time senior position requiring 7 to 10 years of relevant experience. The ideal candidate will have a knack for managing high-end retail environments and a passion for delivering exceptional customer service. You will be instrumental in driving store success, maintaining inventory integrity, and leading a dynamic team.

Qualifications and Skills

• Must possess excellent store handling, focusing on both operations and customer interactions (Mandatory skill).
• Demonstrated expertise in store management with a proven track record in achieving sales targets (Mandatory skill).
• Exceptional customer service skills with the ability to manage and enhance customer relationships (Mandatory skill).
• Strong jewelry product knowledge to support customer needs and enhance the shopping experience.
• Experience in efficient store operations, ensuring a seamless shopping experience for customers.
• Proven skills in inventory and stock management, maintaining stock standards and availability.
• Capable team management skills with a focus on developing and motivating staff for optimal performance.
• Experience in conducting staff training sessions to maintain high operational and customer service standards.

Roles and Responsibilities

• Oversee daily store operations, ensuring efficiency and adherence to company protocols and standards.
• Drive store sales while controlling operational expenses and maintaining high profitability margins.
• Manage and motivate store staff, fostering a team environment that reflects Senco Gold and Diamonds' values.
• Provide exceptional customer service, addressing customer queries, and resolving complaints promptly.
• Maintain inventory accuracy, conducting regular stock checks and ensuring optimal stock levels.
• Implement staff training programs focusing on product knowledge, sales techniques, and customer service excellence.
• Ensure visual merchandising standards are maintained to create an attractive and customer-friendly environment.
• Monitor market trends and customer preferences to provide feedback and suggestions for product development.