Customer Care Executive
Customer Care Executive128
Applications
128
Applications
Indore
Full-Time
Junior: 1 to 3 years
Posted on Feb 22 2023
About the Job
Skills
Call Center Administration
Customer Service
Customer Experience
About the company
Give wings to your career with the fastest-growing D2C brand based in Indore. Select is an umbrella of brands serving a wide range of unconventional markets, everything with the ultimate goal to create hassle-free, delightful shopping experiences for customers.
To know more visit: www.selectbrands.in
We are looking for a seasoned, passionate, and process-oriented Customer Care Executive.
Responsibilities
- Catering to customer’s phone calls, and resolving their concerns
- Curating streamlined email and social media communication mediums for offers, updates, and much more
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing orders, payment, and delivery of customer orders
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers
- Maintaining reports & sharing information with the manager
- Interacting with customers to ensure they have a desirable and shareable experience
- Conducting customer satisfaction surveys to understand areas of improvement, and satisfaction
- Catering to customer’s phone calls and resolving their concerns
Desired Skill Set
- Should have an experience in a D2C company.
- Bachelor’s degree in business administration or relevant field.
- 1-3 years of proven experience as a customer support executive or similar position.
- Should have experience in dealing with customer queries.
- Proficiency in MS office.
- Outstanding written and verbal communication skills.
About the company
Select, a tried, tested, and trusted D2C brand is busy building itself as a Seal of Trust.
We are an umbrella of brands serving a wide range of unconventional markets, everything with the ultimate goal to create hassle-free,
delightful shopping experiences for the customers, and to bring a smile to their faces.
We understand the pains associated with unpleasant shopping experiences, it's cost ...Show More
Select, a tried, tested, and trusted D2C brand is busy building itself as a Seal of Trust.
We are an umbrella of brands serving a wide range of unconventional markets, everything with the ultimate goal to create hassle-free,
delightful shopping experiences for the customers, and to bring a smile to their faces.
We understand the pains associated with unpleasant shopping experiences, it's costly, time-consuming, and more importantly frustrating.
We're here to keep those feelings of frustration away!
Explore more about our brands here- www.selectbrands.in ...Show Less
Industry
Technology, Information a...
Company Size
11-50 Employees
Headquarter
Indore
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