Indore
Full-Time
Junior: 1 to 3 years

About the Job

Skills

Call Center Administration
Customer Service
Customer Experience

About the company

Give wings to your career with the fastest-growing D2C brand based in Indore. Select is an umbrella of brands serving a wide range of unconventional markets, everything with the ultimate goal to create hassle-free, delightful shopping experiences for customers.

To know more visit: www.selectbrands.in


We are looking for a seasoned, passionate, and process-oriented Customer Care Executive.


Responsibilities

  • Catering to customer’s phone calls, and resolving their concerns
  • Curating streamlined email and social media communication mediums for offers, updates, and much more
  • Dealing with customer issues and churning out an easy-to-follow solution
  • Managing orders, payment, and delivery of customer orders
  • Handling customer concerns and complaints in a timely manner
  • Informing customers of upcoming promotions or deals
  • Establishing a positive rapport with all clients and customers
  • Maintaining reports & sharing information with the manager
  • Interacting with customers to ensure they have a desirable and shareable experience
  • Conducting customer satisfaction surveys to understand areas of improvement, and satisfaction
  • Catering to customer’s phone calls and resolving their concerns


Desired Skill Set

  • Should have an experience in a D2C company.
  • Bachelor’s degree in business administration or relevant field.
  • 1-3 years of proven experience as a customer support executive or similar position.
  • Should have experience in dealing with customer queries.
  • Proficiency in MS office.
  • Outstanding written and verbal communication skills.


About the company

Select, a tried, tested, and trusted D2C brand is busy building itself as a Seal of Trust. We are an umbrella of brands serving a wide range of unconventional markets, everything with the ultimate goal to create hassle-free, delightful shopping experiences for the customers, and to bring a smile to their faces. We understand the pains associated with unpleasant shopping experiences, it's cost ...Show More

Industry

Technology, Information a...

Company Size

11-50 Employees

Headquarter

Indore

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