Quality Analyst

18

Applications

Jalandhar
Full-Time
Junior (1 to 3 years)
1L - 4L (Per Year)
Posted on Sep 06 2022

About the Job

Skills

QUALITY ANALYST ROLES & RESPONSIBILITIES

The key role of the quality analyst is to ensure that the agents provide quality service and increase agents' efficiency through behavior modification, and enhanced quality service to customers.


Here are the essential functions and tasks of a quality analyst:

1. Developing Evaluation Programs

2. Keeping track of the key industry trends

3. Monitoring Customer Interactions

4. Calibration Sessions

5. Utilization of Technology

6. Training and Coaching

7. Compliance Monitoring

8. Driving Innovation and Optimizing Processes

9. Competition Analysis

10. Agent Engagement

11. Revenue Growth

12. Improving Overall Contact Center Efficiency.


Experience: Minimum 2 Years

Salary: up to 25k

About the company

Finding the right talent has become a nightmare in this cut throat competitive era. We are here to bridge the gap between the industry and the skilled professionals. We are the leading job consulting agency cross PAN India. We provide best talent to industry by utilizing our years of experience and using effective recruitment techniques. We provide end to end recruitment solution such as prep ...Show More

Industry

Staffing and Recruiting

Company Size

1-10 Employees Employees

Headquarter

Mohali

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