Apply Here --> https://searchev.com/careers/

About Company:

SearchEV is a comprehensive electric vehicle discovery platform that enables users to explore and compare EVs from leading brands. Designed to support informed decision-making, the platform offers detailed specifications, side-by-side comparisons, and expert insights. In addition, SearchEV keeps users up to date with the latest developments, news, and trends in the electric vehicle industry.

We are looking for a customer-oriented and solution-driven Support Executive to assist our clients by addressing their queries and resolving issues over phone calls. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service.

Job Summary:

Key Responsibilities:

• Handle incoming customer calls and provide prompt, accurate, and effective resolutions.
• Understand customer queries and offer appropriate solutions or escalate issues when required.
• Maintain a detailed record of customer interactions, feedback, and complaints.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with internal teams to stay updated on product knowledge and service-related updates.

Requirements:

• Maintain a professional and empathetic tone in all interactions.
• Bachelor's degree in any discipline.
• 1–3 years of experience in a customer support or helpdesk role.
• Excellent verbal communication skills in English.
• Strong listening skills with the ability to handle calls professionally.