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Summary:

SearchEV is a comprehensive electric vehicle discovery platform that enables users to explore and compare EVs from leading brands. Designed to support informed decision-making, the platform offers detailed specifications, side-by-side comparisons, and expert insights. In addition, SearchEV keeps users up to date with the latest developments, news, and trends in the electric vehicle industry.

We’re looking for a proactive and people-oriented Client Relations Executive to join our team! He/she will be in for front of building strong connections, turning leads into happy customers, and nurturing long-term client relationships. This role is specifically intended for someone who can understand needs, offer solutions, and ensure a smooth and positive experience with our clients.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients and ensure their needs are met effectively and efficiently.
• Build strong, long-term client relationships through regular communication and high-quality service.
• Handle client onboarding and maintain detailed records of client interactions and transactions.
• Identify and pursue opportunities for account growth and client retention.
• Communicate effectively with internal teams to ensure client expectations are met.
• Resolve client issues promptly and professionally, escalating matters as necessary.
• Support new business development by participating in lead conversion and follow-up activities.

Qualification and Key Skills

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• 1–3 years of experience in client servicing, customer support, or business development.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and customer-oriented mindset.