Company Overview

Saventure Infra Tech LLP is a prominent and versatile business profile based in Bangalore. With a team of over 40 dynamic individuals, we provide a wide range of services in the architecture, construction, financial services, digital marketing, infra services, renovation services, and import and export sectors. Our mission is to build values, relationships, and trust, while our vision is to position ourselves as a highly reliable and accredited company on the global arena. We are committed to the success and glory of our company, staff, and society.

Job Overview

We are seeking a highly motivated and customer-focused Customer Care Representative to join our team at Saventure Infra Tech LLP. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate for this role should have 1 to 3 years of experience in customer care, excellent communication and presentation skills, and a strong focus on customer satisfaction.

Qualifications and Skills

• 1 to 3 years of experience in a customer care role
• Excellent communication skills, both verbal and written
• Strong presentation skills
• Ability to manage multiple tasks and prioritize effectively
• Demonstrated ability to deliver exceptional customer service
• Good problem-solving and decision-making skills
• Ability to work well in a team environment
• Proficient in using customer service software, CRM systems, and Microsoft Office
• Previous experience in the construction industry is a plus

Roles and Responsibilities

• Serve as the first point of contact for customers, addressing their inquiries and concerns
• Provide prompt and courteous assistance to customers via phone, email, and live chat
• Take ownership of customer issues and follow through to resolution
• Maintain a high level of product and service knowledge to effectively respond to customer inquiries
• Identify and escalate customer issues to the appropriate teams or departments
• Ensure customer satisfaction by providing accurate and timely information
• Build and maintain strong customer relationships
• Collaborate with internal teams to improve customer service processes and procedures
• Strive to achieve individual and team performance goals
• Handle customer complaints and provide appropriate solutions
• Stay up-to-date with company products, services, and policies