Company Overview

Sanskara Hearing Solutions is a pioneering leader in the Health and Human Services industry, dedicated to providing exceptional care and innovative audiology solutions. Our unwavering commitment to excellence drives us to deliver cutting-edge hearing devices and outstanding service to our patients. Headquartered in Mumbai, we pride ourselves on professionalism, ethical standards, and our ambition to improve the quality of life for those we serve.

Job Overview

We are seeking a dedicated and passionate Customer Service Representative at Sanskara Hearing Solutions. This is a mid-level, full-time position located in Prabhadevi. The ideal candidate will have a maximum of 6 years of work experience, delivering exceptional customer support and ensuring patient satisfaction. Join our team and help us uphold our promise of excellence in patient care.

Qualifications and Skills

• Demonstrated expertise in customer support is mandatory to effectively address client inquiries and provide solutions.
• Proficiency in Microsoft Excel is required to efficiently manage data and create reports for customer service operations.
• Strong email communication skills are necessary for professional and prompt responses to customer queries.
• Effective team coordination skills are essential for seamless collaboration with colleagues and departments.
• Demonstrated experience in calling to proactively reach customers and provide updates on services and solutions.
• Ability to remain patient and composed when handling customer concerns, ensuring a positive service experience.
• Strong time management abilities to prioritize tasks effectively and deliver timely responses to client inquiries.
• Problem-solving skills to identify and resolve customer issues efficiently and enhance overall satisfaction.

Roles and Responsibilities

• Manage incoming customer service calls and emails with professionalism and empathy, addressing inquiries and concerns.
• Maintain accurate and up-to-date records of customer interactions and transactions using Microsoft Excel.
• Collaborate with team members and other departments to deliver seamless and comprehensive service to clients.
• Proactively reach out to customers to provide updates on their services and resolve any outstanding issues.
• Utilize problem-solving skills to effectively address and resolve customer complaints and enhance client satisfaction.
• Assist in the coordination of patient appointments, ensuring optimal scheduling and resource availability.
• Contribute to the continuous improvement of customer service processes and the development of service strategies.
• Provide feedback and suggestions to improve product and service offerings based on customer interactions and insights.