Store Manager

Reporting to: Area Manager / Senior Area Manager

KRA:

• Store Operations

• Sales & Budget

• Customer Service

• Billing & Cash Handling

• People Management & Training / Retention

Knowledge, Skills & Abilities:

• Effective communication & influencing skills

• Ability to work in a Team

• Excellent customer handling skills

• Customer Service orientation

Qualifications & Exposure:

• Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher

• 12th Pass/ Graduate with min 3 months – 2 year of experience in handling F&B Retail unit as a RM / ARM / Shift In-Charge.

• F& B Retail or related industry exposure

Duties & Responsibilities:

• Adhere to the Sales & Operations processes, set by the Company, in order to have satisfied customers.

• Monitoring the entire Outlets’ Cleanliness and Sanitation especially the Dining Area as per standards, and keep appropriate records.

• Monitor actions of staff and customers to ensure that health and safety standards are maintained.

• Estimate stock and ensure timely indents are placed to replenish them.

• Closely work with Area Managers to order supplies such as smallware and cleaning items.

• Inspect equipment and food deliveries.

• Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.

• Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the day’s agenda and sales numbers with the team.

• Maintain Log Books with regard to SOP’s.

• Opening and Closing of the Outlet on a daily basis.

• Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.

• Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.

• Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition

• Design & Follow Duty Roster effectively. Schedule staff work hours and activities.

• Make decisions and solve problems concerning staff.

• Guide, direct, train and develop staff.

• Maintain Attendance of Staff & update Area Manager / HR on a daily basis

• Follow all the processes to track New Joinee’s, Resignations & Staff Transfers designed by the HR Department.

• Assist HR in New Joinee Documentation.

• Take one on one session with underperforming staff and give regular update to Area Manager

• Retention of good staff.

• Strictly Adhere to Grooming Standards.

• Resolve customer complaints about food quality or service.

• Monitor staff in the service area and handle first level customer complaints.

• The actual sales to track daily against budget and to be briefed to all team members.

• The log book/ sales tracker to be filled up religiously and should be used as records for the team members.

• The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.

• The Suggestive selling targets to be set for the team members to help in improving APC.

• The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.

• To manage outlet wastage less than 0.25 % on cost price.

• Should ensure that Company assets provided to the store is maintained well.

• To identify, nurture and grow ‘talent’ within the team.