Company Overview

Sanda Group is a dynamic organization in the IT Services and IT Consulting industry, committed to transforming lives by connecting individuals and communities through its diverse range of products and services. With its headquarters in Mumbai, Sanda Group employs between 501-1000 individuals who contribute to its mission of personal and professional connection. Learn more at sandagroup.com.

Job Overview

Sanda Group is seeking a motivated Customer Service Associate with a fresher position level to join our team in Andheri. This full-time position requires interacting with customers, addressing inquiries, and resolving issues to enhance customer satisfaction. Candidates with strong communication skills, English proficiency, and a willingness to learn are encouraged to apply.

Qualifications and Skills

• Excellent verbal and written communication skills to effectively interact with customers.
• Proficiency in English is required for both verbal and written interactions.
• Strong chat skills to handle customer inquiries in an online environment efficiently.
• Interpersonal skills to build rapport with customers and understand their needs effectively.
• Active listening skills to comprehend and address customer core issues promptly.
• Ability to resolve conflicts and de-escalate situations professionally with a cool demeanor.
• Required skills include the ability to grasp technical information related to our services quickly.
• Must be detail-oriented and able to manage multiple tasks effectively in a fast-paced environment.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues through various communication channels.
• Maintain a positive and professional demeanor with customers at all times to ensure a high level of satisfaction.
• Accurately document and update customer records and transaction information in a timely manner.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Continuously improve service delivery by gaining feedback and sharing insights with the management.
• Follow company procedures and protocols to ensure compliance and maintain quality standards.
• Participate in training sessions to stay updated on products and services to deliver informed assistance.
• Contribute to a team environment aimed at achieving excellent customer service outcomes and goals.