Experience

Minimum 1-MORE years of experience as a Quality Analyst in a domestic/international BPO.

Qualification:

Graduate and above Others

Computer savvy;

Highly qualified to manage customer expectations and telephone / email etiquettes.

Key Job Responsibilities:

➢Checking/Supervising overall performance of the team.

➢Monitoring calls/email transactions on a daily basis

➢Use of different modes for feedback

➢Conduct Team meetings and discuss evaluation scores, common fatal and share best Practices.

➢Communicate process/quality updates on a regular basis.

➢Identify common Areas of Improvement and conduct refresher trainings.

➢Generate reports and analyze data regarding the overall performance on a weekly/Fortnightly/monthly basis, along with action plans for improvement.

➢Provide suggestions regarding process improvements and increasing customer satisfaction levels.

➢Participate and conduct joint calibration sessions with the Operations, Outsourced partners, and Training teams.

➢Ensure that the targets regarding the overall quality and Customer Satisfaction levels are met and exceeded.

Job Requirements:

➢Excellent knowledge of business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus & Galileo mandatory.

➢Need to have a knowledge of ADMs (Airline Debit Memo) and its understanding.

➢Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.

➢Need to be able to interface with IT/HR/ Training/Operations to collate data & generate various quality reports.

➢Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills with the ability to handle crisis and escalations.

➢IATA certification will be an added advantage.

➢Should be ready to work in shifts if required.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Travel planning: 1 YEAR OR MORE
• Travel Reservations Systems: 1 year (Required)
• E-travel: 1 year (Required)
• GDS Systems- Galileo, Amadeus: 1 year (Required)

Speak with the employer

NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS.

Contact HR - Marry

Contact Number - 8512806883

Email ID - sana.searchinternational@gmail.com / CV4TRAVELPROFILE@GMAIL.COM

NO HIDDEN CHARGES

• PLEASE VISIT TO OUR WEBSITE www.sanasearchinternational.com

Speak with the employer

NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS.

Contact HR - Marry

Contact Number - 8512806883

Email ID - sana.searchinternational@gmail.com / CV4TRAVELPROFILE@GMAIL.COM

NO HIDDEN CHARGES

PLEASE VISIT TO OUR WEBSITE www.sanasearchinternational.com