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Process Trainer@BPO @Ghaziabad-7.5LPA@7068408796

Noida
Delhi
Greater Noida
Ghaziabad
Full-Time
Senior: 2 to 10 years
7.5L - 8L (Per Year)
Posted on Mar 27 2025

About the Job

Skills

Process Improvement
TNI
Training Facilitation
Operations Management
Customer Service Excellence
Call Center Technology
Performance Metrics Analysis
Conflict Resolution

ob description

*** CANDIDATES WITH US BPO TRAINING EXPERIENCE PREFERRED***


 Enhancing the performance and skills of other employees. This field requires a unique set of skills, including deep industry knowledge, excellent communication abilities, and a passion for teaching and development.2

 The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.


- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.


- Tailor specific training programs to employee growth and retainment, career path assistance, etc.


- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.


Benefits:


  • Fixed shift, Monday to Friday
  • Saturday & Sunday fixed off

No FEES NO CHARGESEND YOUR CV

sana@sanasearchinternational.com

About the company

"Sana Search International"(SSI) Founded in the year 2019, Our Head Office is in South Delhi and branches located at metros and other tire 2 cities with a strong team of 30 member, technically well qualified enough to works relentlessly in spotting the best Talents for our Clients in All sectors of IT and Non-IT. Our Recruiting Solutions for IT( Product & Service ) Based Software companies and ...Show More

Industry

Recruitment

Company Size

11-50 Employees

Headquarter

New Delhi, Delhi

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