Job description

What You ll Do on a Typical Day.

• Manage the resolution of Incidents across the full range of supported services. This includes timely acknowledgement, prioritization, communication, escalation, analysis and review.
• Be available to operate on a roster for enabling 24x7 operations including public holidays and weekends (shift based, 5 working days rotating roster for 24x7 operations).
• Respond to critical incidents application issues as per defined protocols and SLA s
• Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including critical incidents and any escalated issues.
• Responding promptly to application alerts and issues.
• Author Knowledge Articles relating to applications and new-found issues / resolutions for internal team.
• Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution.
• Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly.
• .
• Drives problem management and associated resolutions delivery with product management teams.
• 
  
• Report production impact details to the management.
• 
  

What We re Looking For

• For 12th /Under graduate / Graduate (Fresher / Experience)with excellent comskill
• 
  
• Willing to work in a 24x7, rotational shift based role.
• 
  
• ITIL certification will be a plus. Salesforce Administrator certification will be a plus.
• Good understanding of networking to support troubleshooting .
• Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external.
• Strong MS Office skills (Outlook, Word, Excel) preferred.
• High degree of personal accountability, Highly disciplined and good time management skills.
• Expert problem-solving skills with an eye for detail.
• Customer and client focused.
• Self-starter, quicker learner with ability and zeal to learn new skills and quickly adapt to changing environment & work with little guidance.

Professional Attributes :

1 - Good technical skills should possess with current technology

2 - Good communication skills both written verbal

3 - Should be a Tech-Savviness

4 - Flexible to work in all shift under pressure situations

5 - Good analytical skill Educational Qualification: Diploma/BE in computer technology Should be completed 15 years full time

CTC UPTO - 7LPA

TWO WAY CAB IS PROVIDED

HR PRABHJEET- 9311350356, & 7065126218

Other benefits:

- Pick up & drop Facility will be provided.- Centralised pick up in morning and Home drop in night.

To apply Whatsapp your cv or Call ASAP

HR Sana- 7065126218 , & 9311350356

Send your resume to wfo.panindiaprofile@gmail.com / hr@sanasearchinternational.com

Contact Details:

To apply Whatsapp your cv or Call ASAP

Send your resume to @ cv4voiceprofile@gmail.com

PLEASE VISIT OUR WEBSITE - www.sanasearchinternational.com

NO FEES NO PAID SERVICES NO HIDDEN CHARGES