Full job description

Contact HR-@ 9760622274 (Call or Whatsapp your resume)

Email id - sana.searchinternational@gmail.com / cv4lvoiceprofile@gmail.com@gmail.com

IMPORTANT NOTE TO APPLY:

IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB PLEASE SHARE YOUR RESUME ON WHATSAPP WITH (WHATSAPP ONLY NO CALLS PLEASE

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Answer calls, chats & mails with an approach to deliver positive customer satisfaction

· Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

· Focus on First Call/ chat resolution & accurate research initiation

· Maintain internal & client defined quality on calls/ chats/mails

· Understands and contributes positively in meeting client SLAs & targets

· Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

· Take complete ownership of self-learning & development

Role Requirements: -

· 0-3 yrs of Experience for Associate Level

· Prior Customer Service experience would be preferred

· Excellent verbal (voice) and written (chat & email) communication skills with least grammatical errors

· Strong Customer Service Orientation

· Excellent comprehension and articulation of client specific plans and provisions

· Working knowledge of computers (Diploma / short term course)

· Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Mandatory Requirements:

· Should be fine with Indore Vijay Nagar Location

· Should be able to come for direct face2face interview

· Should be able to join immediately

· Freshers will be considered

Working Days: 6 Days working with Rotational Week off

Notice Period: Immediate

Shift Timings:

· Rotational Shift - Should be flexible to work in Night Shifts.

Job location: INDORE VIJAY NAGAR

Salary

IMPORTANT NOTE TO APPLY:

IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB PLEASE SHARE YOUR 

Job Types: Full-time, Permanent, Fresher

Salary: ₹28,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental pay types:

• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

TO FIX AN INTERVIEW :

Contact HR-@ 9760622274 (Call or Whatsapp your resume)

Email id - sana.searchinternational@gmail.com / cv4lvoiceprofile@gmail.com@gmail.com

NO FEES NO HIDDEN CHARGES