Job Responsibilities are not limited to but as below:

• Act as the primary contact for all internal IT support requests which includes Service Desk and IT Infrastructure support skill set.
• Responsible for solving issues, driving enhancements, and improving support for all IT-related functions on a day-to-day basis.
• Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues. 
• Diagnose errors or technical problems and determine proper solutions.
• Ability to work with limited supervision and stay focused while performing repetitive tasks.
• Provides hardware, software, G-suite, and account Service Desk support and technical education to end users on computers, network devices, mobile devices, and printers.
• Onboarding administration.
• Prepares new hire hardware for deployment.
• Educate new hires on new software and technology-related procedures to secure a swift onboarding process.
• Offboarding exit employees, data archive, asset recovery.
• Managing on-site activities such as installation, inspection, maintenance, and repair tasks.
• Cooperate with the technical team and share information across the organization and follow all company’s filed procedures and protocols.
• Build positive relationships with customers
• Must be fluent in both the local language and English.

Requirements:

• Prior experience as a Field Service Technician or residential systems engineer.
• Experience with troubleshooting, testing, repairing, and servicing technical equipment.
• Experience with remote applications and mobile tools.
• Strong communication skills with English literacy.
• Proven Field Service experience or residential systems engineer.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.

Familiarity with Jamf, Google Workspace, ticketing tool, etc.

Email resume to malathi.b@samarthainfo.com with your latest resume.