-      Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.

-      Regular Follow-up of All Leads in Recommended time.

-      Weekly and Quarterly Meeting Attendance Compulsory.

-      To Achieve and Maintain Goal of Patient Retention Ratio.

-      To Achieve and Maintain Goal of Lead Conversion.

-      To Achieve Goal of Patient Conversion.

-      To Handle and Resolve Patient Grievances in recommended period of time.

-      To Follow & improve Standard Operating Protocols set by the organization.

-      Get regular training & knowledge about all services.

-      To achieve Business Goal.

-      To ensure best patient experience.

-      To attend training programs, workshops & other activities organized by the company

-      Suggestions related to services to Patient 

-      Cross selling & Upselling of treatment packages to the patients.

-      Regular calling to the patients

-      Provide best Hospitality to each and every patient.

-      Be responsible for the welfare of each individual in the unit and do all possible to solve problems.

-      To provide guidelines to patient to improve Skin health

-      Improvement of Counselling Skill as Per Analysis of Audit Report.

-      Updation of report on daily basis & analysis of the report

-      To do ethical Counseling to the each and every patient

-    Additional Responsibility Given By Management and Superior.

-      For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.

-      Cash Handling, Cash Deposit, General Administration Work.

-      General Accounting Work.

-      Taking Patient Photographs according to Protocol and updating in Software

-      Updating Daily, Weekly and monthly report Regularly.

-      Maintain Stock Report

-      Do Admin Work

-      Do Maintenance Work