Company Overview

Sakhiya Skin Clinic Limited is a renowned chain of skin treatment clinics, operating with a vision of transforming lives for over 25 years. Our ISO 9001-2008 certification underscores our commitment to excellence. Based in Surat, Gujarat, we have expanded to 29 branches, providing top-notch care in the Hospitals and Health Care industry. Our mission is to offer personalized, state-of-the-art skincare solutions facilitated by experienced professionals, ensuring each patient receives unparalleled service and leaves with a satisfying experience.

Job Overview

We are seeking a Senior Branch Manager for our Jamnagar location. The role demands full-time dedication and encompasses the strategic management and operational responsibility of the clinic branch. The ideal candidate will have a pivotal role in ensuring the delivery of exceptional service, meeting financial targets, and driving growth through effective leadership. This position offers an opportunity to contribute to a forward-thinking organization at the helm of skin treatment innovation.

Qualifications and Skills

• Leadership (Mandatory skill), with an ability to inspire and guide a diverse team towards achieving branch success.
• Proven expertise in customer relationship management to enhance client satisfaction and retention, fostering loyalty.
• Strong financial analysis skills to assess branch performance and formulate corrective actions for improvement.
• Experience in developing sales strategies that align with branch objectives and contribute to overall clinic growth.
• Effective team management skills, crucial for building a motivated workforce that delivers exceptional service.
• Proficiency in risk management to safeguard clinic operations and ensure compliance with industry standards.
• Competence in budgeting, enabling efficient allocation of resources to maximize branch profitability.
• Skilled in operations management to streamline workflows, enhance productivity, and ensure service quality.

Roles and Responsibilities

• Lead and manage the branch team, ensuring alignment with the clinic's strategic objectives and customer service standards.
• Develop and implement operational plans to improve service delivery, customer satisfaction, and branch profitability.
• Drive sales initiatives to meet and exceed branch revenue targets, fostering organic growth and market presence.
• Manage financial performance, preparing budgets, forecasting, and financial reports to guide decision-making.
• Ensure compliance with health and safety regulations and maintain ISO standards across branch operations.
• Build and maintain robust client relationships, addressing their needs and enhancing their experience at the clinic.
• Oversee risk management strategies, mitigating potential threats to the branch and ensuring operational stability.
• Foster an environment of continuous improvement by motivating the team and encouraging professional development.