We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.<ul><li>Calling existing and potential customers to persuade them to purchase company products and services.</li><li>Accurately recording details of customers’ purchase orders.</li><li>Processing all customer purchases accordingly.</li><li>Generating promising leads for the outside sales team to pursue.</li><li>Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.</li><li>Developing and sustaining solid relationships with customers to encourage repeat business.</li><li>Using sales scripts proffered by the company to drive sales and respond to customer rejections.</li><li>Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.</li><li>Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.</li><li>High school diploma or GED.</li><li>Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.</li><li>Certified Sales Professional (CSP) accreditation is advantageous.</li><li>Proven experience working as a telesales executive.</li><li>Proficiency in all Microsoft Office applications.</li><li>The ability to follow scripts.</li><li>Strong negotiation and consultative sales skills.</li><li>Excellent organizational and problem-solving skills.</li><li>Effective communication skills.</li><li>Exceptional customer service skills.</li></ul>

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales.&nbsp;&nbsp;Responsibilities<ul><li>Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails</li><li>Prospect call preparation including company background research and other pertinent lead information</li><li>Identify customer's buying trends and provide reports to management</li><li>Enter, update, and maintain CRM information on leads, prospects, and opportunities</li></ul> Qualifications<ul><li>Bachelor's degree or equivalent experience in Business</li><li>At least 1 - 3 years' of sales experience</li><li>Excellent written and verbal communication skills</li><li>Ability to multi-task, organize, and prioritize work</li></ul>

We are looking for an enthusiastic Telesales executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.<ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company’s reputation</li><li>Go the “extra mile” to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company’s reputation</li><li>Go the “extra mile” to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li></ul>

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