Company Overview

Rupitol Finance Private Limited, founded in 2018, is a Non-Banking Financial Company headquartered in Udaipur, Rajasthan. With a robust presence across Rajasthan, Madhya Pradesh, and Gujarat through 21 branches, Rupitol Finance specializes in providing investment and credit solutions. As a rapidly growing NBFC, the company is dedicated to offering financial services and has a workforce of over 10,001 employees. Visit rupitol.com for more information about the company.

Job Overview

We are seeking a Collection Executive for our Greater Noida location. As a Junior position, the role requires 1 to 3 years of experience in collections or a related field. This is a full-time position where the candidate will be responsible for managing collections, ensuring timely recovery of payments, and maintaining customer relationships. The role demands a proactive approach and effective communication skills to meet the company's objectives.

Qualifications and Skills

• Strong communication skills to effectively interact with clients and colleagues to resolve collection issues.
• Proficiency in problem-solving to identify solutions that facilitate timely payments from clients.
• Attention to detail is necessary to accurately track and record financial transactions along with client communications.
• Persistence and resilience in following up with clients who have outstanding balances until resolution is achieved.
• Effective time management skills to prioritize tasks and handle multiple accounts efficiently and systematically.
• Analytical skills required for data analysis to identify patterns in payment behaviors and prepare required reports.
• Interpersonal skills to maintain positive relationships with customers and negotiate repayment terms professionally.
• Experience in using collection software and tools to streamline the collection process and improve efficiency.

Roles and Responsibilities

• Manage and monitor collection activities and follow up on delinquent accounts to ensure timely recovery of dues.
• Maintain customer records and document all interactions, negotiations, and agreements related to collections.
• Liaise with clients to encourage prompt payment and build effective customer relationships through courteous communication.
• Coordinate with internal departments to reconcile account discrepancies that may occur during the collection process.
• Prepare regular reports on collection activities, highlighting successes, challenges, and areas for improvement.
• Utilize company’s collection strategies and tools to improve recovery rate and reduce the amount of non-performing accounts.
• Negotiate and implement repayment plans for customers facing financial difficulties while adhering to company policies.