Job Title: Jewellery Sales Executive

Job Description:

As a Jewelry Sales Executive, your primary responsibility is to drive sales and provide exceptional customer service in a jewelry retail environment. You will be responsible for assisting customers in selecting and purchasing jewelry items, meeting sales targets, and maintaining a positive brand image. Your role will involve working closely with customers, showcasing various jewelry collections, and providing product knowledge and recommendations.

Key Responsibilities:

1. Sales Generation: Meet or exceed sales targets by proactively engaging with customers, understanding their needs, and recommending suitable jewelry pieces.
2. Customer Service: Provide exceptional customer service by actively listening to customers, offering personalized assistance, and addressing any inquiries or concerns promptly.
3. Product Knowledge: Develop a deep understanding of the jewelry collections, including materials, craftsmanship, and design features, to effectively showcase and promote the products to customers.
4. Merchandising: Maintain visual merchandising standards by arranging and displaying jewelry in an attractive and organized manner, ensuring a visually appealing store environment.
5. Relationship Building: Build and maintain strong customer relationships by following up on purchases, sending personalized communications, and fostering loyalty through excellent service.
6. Sales Techniques: Utilize various sales techniques, such as upselling, cross-selling, and add-on sales, to maximize sales opportunities and enhance the overall customer experience.
7. Inventory Management: Assist in managing inventory levels, including conducting regular stock checks, identifying popular products, and coordinating with the procurement team to ensure optimal stock availability.
8. Market Trends: Stay up to date with current market trends, competitor offerings, and industry developments to provide valuable insights and adapt sales strategies accordingly.
9. CRM System: Utilize customer relationship management (CRM) software to record customer interactions, track sales, and maintain accurate customer profiles and purchase histories.
10. Team Collaboration: Collaborate with colleagues, including jewelry designers, store managers, and other sales executives, to share knowledge, support each other, and contribute to a positive team environment.

Qualifications and Skills:

• Previous experience in jewelry sales or luxury retail is highly preferred.
• Strong interpersonal and communication skills to build relationships and effectively convey customer information.
• Excellent sales and negotiation abilities to drive revenue and achieve targets.
• A passion for jewelry, with a good understanding of different types of jewelry and their value.
• The customer-focused mindset with a strong emphasis on delivering exceptional service.
• Ability to work in a fast-paced retail environment and handle multiple customer interactions simultaneously.
• Basic computer proficiency and experience with CRM systems.
• Flexibility to work weekends, holidays, and extended hours as required by the business.

HR Contact 7981983022