Quality Analyst



Junior (1 to 3 years)
Posted on Oct 18 2022

About the Job


QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.

·    Conduct regular audits.

·    Maintain working knowledge of quality standards.

·    Develop and perform quality test processes.

·    Make recommendations.

·    Create, review, and refine user experience documents.

. Experienced in Call Auditing/call monitoring

. Must experience in bpo sector

Skills Required-

★Excellent communication and written skills

★Must be a graduate

★should be able to join on an immediate basis

About the company

We provide Manpower solution for IT & Non IT domain. Help them by providing HR Services & Corporate Trainings across India. We are serving different Industries i.e. Call Center, BPO, KPO, Health care , Automobiles, Real Estate, Information Technology, Telecom etc. We are happy to serving clients from last decades.


Staffing and Recruiting

Company Size

51-200 Employees



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