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Quality Analyst
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Quality Analyst329
Applications
329
Applications
About the Job
Skills
QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.
· Conduct regular audits.
· Maintain working knowledge of quality standards.
· Develop and perform quality test processes.
· Make recommendations.
· Create, review, and refine user experience documents.
Skills Required-
★Excellent communication and written skills
★Must be a graduate
★should be able to join on an immediate basis
About the company
Industry
Staffing and Recruiting
Company Size
51-200 Employees
Headquarter
Bhopal
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