Quality Analyst

309

Applications

Bhopal
Full-Time
Junior (1 to 3 years)
1L - 100L (Per Year)
Posted on Oct 12 2022

About the Job

Skills

Quality Auditing
audits
Documentation
Business Process Outsourcing (BPO)
Quality System

QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.


·    Conduct regular audits.

·    Maintain working knowledge of quality standards.

·    Develop and perform quality test processes.

·    Make recommendations.

·    Create, review, and refine user experience documents.


Skills Required-

★Excellent communication and written skills

★Must be a graduate

★should be able to join on an immediate basis


About the company

We provide Manpower solution for IT & Non IT domain. Help them by providing HR Services & Corporate Trainings across India. We are serving different Industries i.e. Call Center, BPO, KPO, Health care , Automobiles, Real Estate, Information Technology, Telecom etc. We are happy to serving clients from last decades.

Industry

Staffing and Recruiting

Company Size

51-200 Employees

Headquarter

Bhopal

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