Title: Tele Counceller Internship

Education: BA, B.com, BBA, any bachlour degree

Unpaid Internship

Job Description:

• Manage incoming/outgoing calls.
• sales leads.
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.

Responsibilities include:

• Providing counselling face to face, over the telephone, or online
• Working with individuals, families or groups
• Keeping confidential records
• Building a relationship of trust and respect with clients
• Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way

Key skills for counsellors

• Listening skills
• Empathy and understanding
• A non-judgemental attitude
• Patience and a calm manner
• Ability to cope with emotional situations
• Ability to relate to and adapt communication style to suit a wide range of people