Company Overview

Reliance Retail is India's largest and fastest-growing retailer, recognized for its diversified omni-channel presence and innovative store concepts. With a commitment to exceptional value, superior quality, and unmatched customer experiences, our extensive network and strategic investments continually enhance our service offerings. Through our comprehensive retail and digital platforms, we maintain a loyal customer base while bolstering employment and economic opportunities across India.

Job Overview

We are seeking a fresh-minded Telecaller to join our dynamic team in Hamleys - Phoenix Market City Bangalore. & Hamleys - Vega City Mall This is a full-time position, perfectly suited for those looking to start their career in the retail industry. As a Telecaller at Reliance Retail, you will have the opportunity to engage with a diverse customer base, offering them superior service and value, while operating within a supportive and technology-driven environment.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) essential for effectively interacting with customers and understanding their needs.
• Outstanding customer service skills (Mandatory skill), pivotal in ensuring client satisfaction and building long-term relationships.
• Active listening skills (Mandatory skill) necessary for accurately addressing customer queries and concerns.
• Proficiency in making outbound calls to potential customers, an essential aspect of this role for lead generation.
• Experience in lead generation techniques to identify and foster prospective customer relationships.
• Strong telemarketing skills to promote our products and services to a vast audience.
• Ability to upsell by identifying customer needs and suggesting suitable products, enhancing their shopping experience.
• Efficient time management skills to handle multiple calls and meet daily targets.

Roles and Responsibilities

• Engage with potential customers via telephone calls to introduce Hamleys products and services.
• Identify customer needs and preferences, and provide solutions to fulfill their requirements.
• Maintain an updated database of customer interactions and provide updates to team leads regularly.
• Follow-up with prospects and ensure consistent communication to convert leads into sales.
• Resolve customer complaints by investigating issues and finding the best solutions promptly.
• Coordinate with relevant departments to ensure a comprehensive and satisfactory customer experience.
• Achieve daily and monthly targets set for outbound calls and lead conversions.
• Provide feedback to management regarding customer insights, potential products, and process improvements.