Company Overview

Reliance Retail is India's largest, fastest-growing, and most profitable retailer, renowned for its omni-channel presence with integrated store concepts, digital commerce platforms, and superior customer experiences. Serving 193 million+ customers, we lead the retail industry through innovation, quality, and strategic partnerships. Visit us at www.relianceretail.com.

Job Overview

The Store Manager position at Reliance Retail in Ernakulam is a full-time, mid-level role responsible for overseeing store operations, driving sales, and ensuring exceptional customer satisfaction. Candidates should possess 4 to 6 years of relevant work experience in retail or sales management. This role is pivotal in leading teams, managing sales targets, and upholding the brand’s high standards in a fast-paced environment.

Qualifications and Skills

• Extensive experience in sales management with a proven ability to drive revenue growth and meet targets in a dynamic retail environment. (Mandatory skill)
• Demonstrated expertise in retail operations, with a strong understanding of store workflows and merchandising strategies to maximize profitability.
• Solid proficiency in team leadership, coaching and developing staff to foster a collaborative, high-performing retail team atmosphere.
• Skilled in customer retention, utilizing data and relationship management approaches to build customer loyalty and repeat footfall.
• Experience managing sales operations including inventory, stock rotation, and promotional execution across diverse product portfolios.
• Proficient in delivering consistent customer service excellence, handling escalations, and proactively resolving queries to drive satisfaction.
• Effective communication skills for liaising with cross-functional teams, suppliers, and stakeholders to align on business objectives.
• Strong analytical mindset to interpret sales data, monitor KPIs, and implement process improvements to optimize overall store performance.

Roles and Responsibilities

• Oversee day-to-day store operations to ensure smooth functioning, adherence to company policies, and achievement of business goals.
• Lead, train, and motivate the store team to consistently deliver superior service, high engagement, and productivity.
• Develop and implement sales strategies to achieve and exceed store revenue targets, actively monitoring sales performance metrics.
• Manage inventory levels, merchandising, and stock controls to minimize shrinkage and maintain optimal stock availability.
• Foster effective customer relationships by resolving issues promptly and ensuring a positive in-store shopping experience.
• Monitor and analyze store performance data, preparing reports and presenting actionable insights to upper management.
• Uphold store visual standards by ensuring clean, organized, and merchandise-rich displays in accordance with brand guidelines.
• Collaborate with regional and corporate teams to roll out company initiatives, campaigns, and operational improvements.