Company Overview

Reliance Retail is India's largest and most dynamic retailer, offering exceptional value, premium quality products, and a world-class shopping experience through its integrated omni-channel platforms. With an extensive nationwide presence, a strong digital ecosystem, and a dedicated workforce, the company redefines retail excellence across consumer segments.

Job Overview

The Store Manager TST position at Reliance Retail is a full-time, mid-level role based in Salumbar and Asind. As a Store Manager, you will be responsible for overseeing retail operations, managing staff, driving sales, and ensuring an outstanding customer experience. This opportunity is ideally suited for individuals with 2 to 5 years of relevant work experience who are passionate about retail management and team leadership.

Qualifications and Skills

• Inventory Management (Mandatory skill): Demonstrated expertise in maintaining optimal inventory levels, conducting stock audits, and minimizing shrinkage to support seamless store operations.
• Retail Operations (Mandatory skill): Significant experience handling day-to-day store functions, ensuring adherence to operational policies, and efficiently executing store processes.
• Staff Training (Mandatory skill): Proven ability to recruit, onboard, and develop store staff through effective training programs that drive performance, efficiency, and customer satisfaction.
• Team Leadership: Strong leadership qualities with experience in motivating, managing, and evaluating team members to achieve store goals through effective collaboration and mentorship.
• Sales Forecasting: Skill in analyzing market trends and historical data to make accurate sales projections, set targets, and optimize product assortment to maximize store profitability.
• Customer Service: Commitment to delivering superior customer service, promptly addressing customer feedback or concerns, and fostering a welcoming environment for all shoppers.
• P&L Management: Proficiency in managing store budgets, controlling expenses, and driving profitability through financial analysis and sound fiscal decision-making.
• Visual Merchandising: Ability to design and implement visually appealing merchandise displays that enhance the customer shopping experience and drive product sales within the store.

Roles and Responsibilities

• Supervise daily store operations, monitor staff performance, and uphold Reliance Retail’s operational standards and values at all times.
• Manage inventory, including accurate receipt, storage, replenishment, and auditing of stock to ensure availability and reduce losses.
• Train, mentor, and guide staff members in customer service, product knowledge, and process compliance to build a high-performing team.
• Develop and implement sales strategies to achieve store targets and objectives, driving continuous growth in sales and profitability.
• Monitor and optimize store expenses, handle P&L statements, and implement measures to maximize profitability while maintaining quality.
• Ensure exceptional customer service, resolve customer inquiries and issues promptly, and build strong customer relationships.
• Create and maintain appealing merchandise displays, adhering to the company’s visual merchandising guidelines and standards.
• Conduct regular safety and security checks to safeguard store assets, employees, and customers in compliance with company policies.
• Prepare and review store performance reports for senior management, suggesting and implementing improvements where needed.