Company Overview

Reliance Retail is India's largest and fastest growing retailer, offering an outstanding value proposition, superior product quality, and an unmatched shopping experience. With an omni-channel presence across 15,000+ stores in 7,000+ cities, we serve over 193 million customers nationwide across major consumption categories. Visit our website at www.relianceretail.com for more information.

Job Overview

The Store Manager role at Reliance Retail in Thiruvananthapuram is a mid-level, full-time position responsible for leading retail operations, maximizing store performance, ensuring customer satisfaction, and managing daily store activities. The Store Manager will focus on driving sales and operational excellence within an engaging team environment.

Qualifications and Skills

• Sales (Mandatory skill): Demonstrated expertise in driving sales initiatives, setting and achieving revenue targets to maximize store profitability and overall business success.
• Retail: Proven experience in managing retail operations with a thorough understanding of market trends, merchandising, product assortment, and inventory management.
• Supply Chain Management: Ability to coordinate with suppliers, monitor inventory levels, and ensure timely stock replenishment for optimal store functioning.
• Loss Prevention: Strong understanding and practice of loss prevention strategies including implementing security measures and minimizing shrinkage to protect assets.
• Vendor Management: Skilled in effectively managing vendor relationships, negotiating contracts, and ensuring quality supply while keeping costs controlled.
• Customer Service: Exceptional customer service orientation, adept at resolving customer issues efficiently and maintaining high satisfaction levels.
• Team Leadership: Experience in managing, motivating, and training teams to achieve targets and maintain a collaborative work environment.
• Analytical Skills: Ability to analyze sales reports, understand key performance metrics, and make strategic decisions to drive store performance.

Roles and Responsibilities

• Lead daily store operations to deliver an exceptional customer experience and achieve sales objectives in line with organizational goals.
• Implement effective sales strategies and motivate staff to meet and exceed sales targets and KPIs on a consistent basis.
• Ensure efficient inventory management, stock control, and supply chain coordination for uninterrupted store operations.
• Monitor and enforce loss prevention and security measures to minimize inventory loss and ensure a safe retail environment.
• Liaise with vendors and suppliers to maintain product quality, timely deliveries, and favorable commercial agreements.
• Oversee recruitment, training, and performance management of store staff, fostering a productive and customer-focused team culture.
• Address customer queries, complaints, and feedback professionally, ensuring high standards of service are upheld.
• Prepare, analyze, and report on store performance metrics to senior management, identifying growth opportunities and areas for improvement.