Company Overview

Reliance Retail is India's largest and fastest growing retailer with a diverse omni-channel presence, offering outstanding value, superior quality products, and an unmatched shopping experience. Serving over 193 million loyal customers, Reliance Retail operates 15,000+ stores nationwide and is renowned for its strong technology, supply chain, and well-trained workforce.

Job Overview

The Store Manager at Trends, Reliance Retail, is a mid-level, full-time role based in Udaipur and Kota. The position is suited for professionals with a minimum of 4 years of relevant experience who will lead store operations, optimize customer service, and drive sales. The Store Manager will ensure business objectives are met while upholding Reliance Retail’s standards of excellence in all facets of retail management.

Qualifications and Skills

• Retail Operations (Mandatory skill): Minimum 4 years of proven experience managing diverse retail operations, ensuring seamless store functioning and compliance with company standards.
• Customer Service (Mandatory skill): Demonstrated expertise in delivering outstanding customer experience, resolving concerns, and fostering customer loyalty within high-volume retail environments.
• Global Leadership (Mandatory skill): Strong leadership skills with experience in supervising multicultural teams, setting clear expectations, and driving high performance in a dynamic retail sector.
• Visual Merchandising: Skilled in designing compelling displays, product placements, and store layouts to maximize customer engagement and sales conversions.
• Team Leadership: Proficient in building, motivating, and managing teams to achieve set targets, while ensuring talent development and a positive working environment.
• Sales Analysis: Adept at interpreting sales data and preparing actionable insights to improve store profitability and effectively manage stock levels.
• POS Systems: Experienced in using advanced POS systems for seamless billing, inventory management, and accurate reporting, ensuring efficient retail transactions.
• Staff Training: Expertise in onboarding, mentoring, and developing staff to maintain high levels of product knowledge and excellent customer service standards throughout the team.

Roles and Responsibilities

• Oversee day-to-day store operations, ensuring high standards of operational efficiency and adherence to reliability protocols and company procedures.
• Drive superior customer service by actively engaging with customers, resolving issues promptly, and exceeding customer expectations at all times.
• Lead, train, and develop the store team to foster a positive work environment and maximize individual and team performance.
• Implement and maintain effective visual merchandising standards, ensuring store displays are attractive and consistent with brand guidelines.
• Monitor and analyze key sales metrics, inventory levels, and market trends to optimize sales performance and achieve monthly and annual store targets.
• Ensure smooth operation and compliance of POS systems, manage cash handling, and ensure end-of-day reconciliation accuracy.
• Coordinate with regional management, vendors, and support teams to ensure timely product replenishment and adherence to promotional strategies.
• Uphold and enforce store policies regarding staff conduct, health, safety, and compliance, ensuring a secure and welcoming environment for all.