Company Overview

Reliance Retail is India's largest and fastest-growing retailer, recognized for its diversified omni-channel presence, superior quality products, and unmatched customer experience. With a network of 15,000+ stores and innovative digital platforms, we serve over 193 million loyal consumers across the nation.

Job Overview

The Store Manager Trends role at Reliance Retail is a senior-level, full-time position based in Raigarh and Korba. The position is ideal for individuals with up to 10 years of work experience who aspire to lead and motivate a dynamic retail team while driving store performance, excellence in customer service, and operational success within one of India’s leading retail environments.

Qualifications and Skills

• Retail Operations experience (Mandatory skill): Demonstrated expertise in all aspects of store operations, including inventory, compliance, and process excellence within a retail environment.
• Sales Management (Mandatory skill): Proven ability to set sales targets, monitor achievement, and design strategies to maximize store revenue and profitability.
• Inventory Management (Mandatory skill): Advanced proficiency in maintaining accurate stock levels, managing replenishments, and reducing shrinkage for optimal inventory health.
• Team Leadership: Strong ability to recruit, develop, mentor, and motivate diverse store teams to achieve business objectives and maintain high levels of staff engagement.
• Customer Relationship Management: Skilled at building and maintaining lasting customer relationships while ensuring customer satisfaction and loyalty programs are effectively executed.
• Visual Merchandising: Proficient in implementing creative and attractive merchandising standards to enhance the store environment and boost customer appeal.
• Data Analysis and Reporting: Capable of using sales data, performance metrics, and retail analytics for informed decision-making and continuous improvement.
• Problem Solving and Decision Making: Excellent judgement to handle operational challenges, resolve conflicts, and take timely business decisions to drive store success.

Roles and Responsibilities

• Oversee the entire store operations, ensuring high standards across sales, service, merchandising, and store upkeep for optimal customer experience.
• Drive the achievement of sales targets, manage store budgets, monitor KPIs, and proactively implement plans for revenue growth and cost efficiency.
• Coordinate all aspects of inventory management including receipts, storage, stock rotation, audits, and loss prevention measures.
• Lead, coach, and develop the store team by setting objectives, monitoring performance, and fostering an atmosphere of continuous learning and motivation.
• Ensure effective implementation of customer service protocols and handle escalations, feedback, and loyalty program initiatives to build enduring customer relationships.
• Maintain compliance with all corporate policies, statutory regulations, and adherence to operational and visual standards of Reliance Retail.
• Collaborate with visual merchandising teams to actively implement internal and promotional displays, keeping the store attractive and in tune with current trends.
• Analyse store performance reports, competitor activity, and market conditions to identify growth opportunities and make data-driven business decisions.