Company Overview

Reliance Retail is India's largest and most profitable retailer, recognized for its diversified omni-channel approach across integrated stores and digital platforms. Serving over 193 million loyal customers nationwide, Reliance Retail is committed to delivering superior value, quality products, and a unique shopping experience through innovation and an extensive store network.

Job Overview

We are seeking a dedicated Store Manager Pharmacist to join Reliance Retail at Chennai, Thiruvallur. This full-time, mid-level position requires 4 to 6 years of relevant experience in pharmacy operations and retail management. The role offers an exciting opportunity to lead pharmacy store operations, ensure customer satisfaction, and uphold the brand’s reputation for excellence in the retail pharmaceutical segment.

Qualifications and Skills

• Pharmacy Operations (Mandatory skill): demonstrated ability to oversee daily pharmacy functions, ensure regulatory compliance, and manage pharmacy staff efficiently.
• Customer Service: proven track record of delivering personalized service and maintaining patient satisfaction in a retail pharmacy environment.
• Inventory Management: adept at monitoring, managing, and replenishing pharmaceutical inventory to avoid shortages or excess stock.
• Retail Management: experience in handling store operations, including cash flow management, merchandising, and staff supervision.
• Prescription Processing: skilled in accurately reviewing, verifying, and fulfilling prescriptions while maintaining all statutory guidelines.
• Healthcare Collaboration: ability to coordinate with healthcare providers and insurance representatives to optimize patient care and manage documentation requirements.
• Health Informatics: familiarity with electronic medical records, digital health tools, and pharmacy software for efficient workflow management.
• Point-of-Sale Systems: expertise in using retail POS systems for billing, transaction management, and reporting, ensuring seamless operations.

Roles and Responsibilities

• Supervise the day-to-day operations of the pharmacy, ensuring optimal staff deployment and adherence to company policies and standards.
• Lead, train, and motivate pharmacy staff to deliver superior customer service and achieve business objectives.
• Maintain accurate inventory levels by conducting regular audits, placing orders, and overseeing proper storage protocols.
• Process prescriptions with attention to detail, verifying dosages, and ensuring compliance with all regulatory requirements.
• Cultivate relationships with healthcare professionals and insurance agencies to facilitate smooth processing of prescriptions and address patient needs.
• Ensure customer queries are addressed promptly and efficiently, offering expert advice on pharmaceuticals and health products.
• Monitor sales, track key performance indicators, and prepare operational reports to inform business decisions and achieve targets.
• Implement health and safety practices, uphold pharmaceutical ethics, and oversee the safe disposal of expired or unused medications.