Purpose of the Role

To drive store sales, profitability, customer satisfaction, team performance, and operational excellence while ensuring compliance with company policies and standards.

Key Responsibilities

1. Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Drive conversion, average bill value, and customer acquisition.
• Monitor daily sales performance and implement action plans.
• Identify local business opportunities to increase store revenue.

2. Team Management

• Recruit, train, and develop store associates.
• Conduct daily briefings and performance reviews.
• Create a high-performance and customer-centric culture.
• Manage employee attendance, scheduling, and productivity.

3. Customer Experience

• Ensure exceptional customer service at all times.
• Resolve customer complaints promptly and professionally.
• Maintain high customer satisfaction and retention levels.

4. Store Operations

• Ensure smooth day-to-day store operations.
• Maintain visual merchandising standards and store appearance.
• Monitor stock availability and replenishment.
• Ensure proper opening and closing procedures.

5. Inventory & Shrinkage Control

• Maintain stock accuracy and inventory health.
• Conduct periodic stock audits and cycle counts.
• Minimize shrinkage, damages, and losses.

6. Compliance & Safety

• Ensure adherence to company policies and SOPs.
• Maintain hygiene, housekeeping, and safety standards.
• Ensure statutory and audit compliance requirements are met.

7. Financial Management

• Manage store expenses within approved budgets.
• Ensure cash handling accuracy and banking compliance.
• Monitor store profitability and cost controls.

Key Performance Indicators (KPIs)

• Sales Achievement (%)
• Conversion Rate
• Average Bill Value (ABV)
• Customer Satisfaction Score
• Inventory Accuracy
• Shrinkage Control
• Employee Productivity
• Audit Compliance Score
• Team Attrition & Retention

Qualifications

• Graduate in any discipline (preferred).