Company Overview

Reliance Retail is India's largest and most profitable retailer, delivering exceptional value, quality, and a superior shopping experience to millions of loyal customers nationwide. Powered by an omni-channel presence, advanced technology, and an extensive store network, Reliance Retail leads the industry with innovative retail solutions and customer service.

Job Overview

The Store Manager at Go Fresh, Reliance Retail, will oversee store operations, team management, inventory, and customer service to achieve business objectives. This is a senior, full-time position based in Chennai, requiring expertise in retail operations and a results-driven, customer-centric approach.

Qualifications and Skills

• Completed Hotel Management Degree.
• Comprehensive knowledge and hands-on experience in retail operations, including day-to-day store management and compliance with company policies (Mandatory skill).
• Demonstrated ability to manage profit and loss accounts to ensure store profitability and optimal resource allocation.
• Proficiency with Point-of-Sale (POS) systems for transaction management, financial reconciling, and reporting accuracy.
• Advanced inventory management skills, ensuring stock availability, minimizing losses, and supporting supply chain efficiency.
• Experience in sales forecasting and setting realistic targets by analyzing trends, sales data, and local demand fluctuations.
• Strong competencies in performance analysis with a focus on improving KPIs, employee productivity, and achieving organizational goals.
• Solid understanding of customer experience management, including conflict resolution, loyalty building, and personalized service strategies.
• Proficiency in visual merchandising by planning appealing product displays and layouts to maximize in-store conversions.

Roles and Responsibilities

• Lead all aspects of store operations to meet and exceed sales targets, profitability, and customer satisfaction metrics.
• Effectively manage staff recruitment, training, scheduling, and motivation to drive high performance and engagement.
• Oversee inventory, ordering, and stock control processes to ensure product availability, freshness, and operational consistency.
• Monitor and control budget expenditures, review financial reports, and optimize store expenses without compromising quality.
• Implement visual merchandising standards, promotional activities, and store displays to enhance the customer experience.
• Deliver exceptional customer service, resolve escalations, and gather feedback for continuous improvement initiatives.
• Utilize POS systems for transaction processing, reporting, and maintaining data accuracy for audits and compliance.
• Analyze store performance metrics and develop action plans for improvement in alignment with senior management directives.