Job Description

Company Overview

Reliance Retail is India's largest and most profitable retailer, renowned for its diversified omni-channel presence and exceptional value proposition. With a loyal customer base exceeding 193 million across the country, Reliance Retail offers superior quality products and an unmatched shopping experience across Consumer Electronics, Fashion & Lifestyle, Grocery, and more. With over 15,000 stores and a notable digital presence, it is a leader in the retail industry.

Job Overview

The Store Manager – Footwear (Brand – Reliance) is a senior retail role responsible for managing end-to-end store operations across key locations in Delhi, NCR, Gurgaon, Ghaziabad, and Noida. This full-time position requires up to 8 years of relevant retail experience.

The Store Manager plays a critical role in driving sales performance, delivering premium customer experiences, and leading high-performing store teams while ensuring operational excellence and brand standards.

Qualifications & Skills

• Demonstrated expertise in retail operations, with the ability to manage day-to-day store activities efficiently (Mandatory).
• Proven experience in inventory management, ensuring optimal stock levels and minimizing stock loss or shortages (Mandatory).
• Strong visual merchandising skills to enhance store presentation and attract customers (Mandatory).
• Effective team management and people leadership experience, fostering a proactive and performance-driven culture.
• In-depth understanding of retail sales strategies with a consistent track record of achieving sales targets.
• Comprehensive store management capabilities, focused on driving business growth and operational efficiency.
• Proven ability to enhance customer experience and satisfaction through superior service standards.
• Hands-on experience in KPI tracking and analysis to continuously improve store performance.

Roles & Responsibilities

• Oversee daily store operations, ensuring smooth, efficient, and compliant functioning.
• Drive store performance by implementing strategic sales plans to meet or exceed revenue targets.
• Lead, coach, and develop store team members to improve skills, engagement, and productivity.
• Manage inventory planning and control, ensuring product availability while minimizing stockouts and shrinkage.
• Ensure strict adherence to company policies, SOPs, and brand guidelines.
• Analyze sales reports and KPIs to identify trends, gaps, and opportunities, and execute corrective action plans.
• Execute and maintain high visual merchandising standards to enhance customer engagement and sales conversion.
• Deliver exceptional customer service, handling escalations professionally to maintain high satisfaction levels.