Job Purpose

Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

* Set store sales plans and quotas aligned with business objectives.

* Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.

* Implement production, productivity, quality, and customer service standards.

* Recommend product lines and ensure appropriate merchandise mix.

* Drive sales, margin, shrink control, inventory management and cost optimization.

* Manage commercials and statutory compliance.

* Manage performance and foster teamwork among store staff.

* Identify and develop talent for critical positions.

* Address customer feedback to improve service and processes.

* Stay updated on competition and manage customer escalations.

* Drive local events and promotions as per marketing calendar.

* Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Key Performance Indicators

* Business Management: Gross Margin, SOH Segment & Brand mix

* Discount Management

* Brand share

* Finance - Paper/card VM Implementation.

* Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.

* Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.

* People Management.

* Business Acumen - profitability, Competition.

* Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

Please do apply for this job if you have a minimum of above 7 years of Store Manager experience in the Retail Industry.

1. Functional Competencies

* Operational Effectiveness

* Finance Management

* Analysis and Problem Solving

* Results Orientation

2. Behavioural Competencies

* Self-Development

* Emotional Intelligence

* Customer Service Orientation

* People Management

* Communication

* Teamwork and Collaboration