Position Summary

The Store Manager is responsible for the overall performance and daily operations of the retail fashion store, including sales, customer service, merchandising, and team management. This role requires a dynamic leader who can drive business results while creating an exceptional shopping experience and developing a high-performing team.

Key Responsibilities

Sales & Business Performance

• Drive store sales and profitability to meet or exceed monthly, quarterly, and annual targets
• Analyze sales reports, KPIs, and market trends to identify opportunities and develop action plans
• Manage store budget, control expenses, and optimize labor costs while maintaining service standards
• Implement promotional strategies and marketing initiatives to increase foot traffic and conversion rates

Team Leadership & Development

• Recruit, hire, train, and develop a team of sales associates and assistant managers
• Create work schedules that balance business needs with team availability
• Conduct performance evaluations, provide coaching, and implement development plans
• Foster a positive, motivated work environment that encourages teamwork and accountability
• Lead by example in demonstrating brand values and exceptional customer service

Customer Experience

• Ensure every customer receives outstanding service that reflects brand standards
• Handle customer complaints and resolve issues professionally and efficiently
• Build lasting relationships with customers to encourage loyalty and repeat business
• Monitor customer feedback and implement improvements to enhance the shopping experience

Visual Merchandising & Store Operations

• Maintain visual merchandising standards according to brand guidelines and seasonal directives
• Ensure the store is clean, organized, and well-stocked at all times
• Manage inventory levels, conduct regular stock counts, and minimize shrinkage
• Process shipments, transfers, and markdowns in a timely manner
• Ensure compliance with all company policies, procedures, and loss prevention protocols

Administrative Duties

• Open and close the store according to established procedures
• Maintain accurate records including sales reports, timekeeping, and cash handling documentation
• Ensure compliance with health, safety, and employment regulations
• Coordinate with corporate and district management on initiatives and communications

Qualifications

Required:

• 3-5 years of retail management experience, preferably in fashion or apparel
• Proven track record of achieving sales goals and driving business results
• Strong leadership skills with experience managing and developing teams
• Excellent communication and interpersonal abilities
• Proficiency with POS systems, Microsoft Office, and retail management software