Company Overview

Reliance Retail is India's largest and most profitable retailer with a strong omni-channel presence, offering outstanding value, quality products, and exceptional shopping experiences to over 193 million customers nationwide. With robust digital commerce, a vast store network, and innovative supply chain capabilities, we lead the retail sector in India.

Job Overview

The Store Manager position at Reliance Retail is a full-time, mid-level opportunity located in Kannur, Kasaragod, and Kozhikode. The role requires a minimum of 4 years of relevant work experience, overseeing daily operations, staff management, and customer engagement to deliver on business objectives. Candidates will be responsible for helping shape a superior retail experience and ensuring high standards in performance and compliance.

Qualifications and Skills

• Inventory Management (Mandatory skill): Ability to maintain optimal stock levels, streamline stock movement, and minimize shrinkage with regular audits, documentation, and replenishment cycles.
• Visual Merchandising (Mandatory skill): Expertise in executing visual merchandising plans, creating attractive displays to drive product visibility and enhance customer engagement at the store premises.
• Sales Management (Mandatory skill): Demonstrated strength in developing and implementing sales strategies, monitoring sales data, and leading teams towards achieving monthly and annual targets.
• Customer Service: Proven track record of delivering outstanding customer service, resolving complaints quickly, and ensuring high customer satisfaction to encourage retention and loyalty.
• Problem Solving: Ability to analyze issues at the store, implement effective solutions swiftly, and manage escalations that could impact revenue or customer experience.
• Department Manager: Experience managing retail departments, ensuring compliance with store policies, meeting department targets, and coaching team members for superior performance.
• Retail Sales: Strong understanding of retail sales operations, including cash management, promotional execution, and familiarity with modern technology-driven sales practices.
• Staff Training and Development: Skilled in organizing training sessions, mentoring teams, and continuously assessing performance to maintain high operational standards across all store activities.

Roles and Responsibilities

• Manage day-to-day operations of the store, ensuring compliance with company policies, processes, and performance expectations.
• Oversee inventory controls, perform timely stock audits, and work collaboratively with the supply chain team to meet replenishment needs.
• Implement and monitor visual merchandising standards that align with brand directives and stimulate consumer engagement.
• Drive store sales by setting goals, translating objectives to actionable plans, and tracking team performance to consistently meet targets.
• Recruit, train, and supervise store staff; motivate team members through regular feedback, support, and clear communication of expectations.
• Ensure consistent delivery of exceptional customer service by quickly addressing customer inquiries, complaints, and feedback.
• Analyze and interpret store reports to identify areas for improvement and implement strategies that boost productivity and profitability.
• Maintain health, safety, and hygiene standards within the store while fostering a positive work environment and upholding company values.