Company Overview

Reliance Retail is India’s largest and most profitable retailer, offering a diverse omni-channel presence via a vast store network and digital platforms. Renowned for superior product quality and exceptional shopping experiences, Reliance Retail serves over 193 million loyal consumers nationwide across categories like electronics, fashion, grocery, and pharma, and is backed by a strong technology and supply chain infrastructure.

Job Overview

As a Store Manager at Reliance Retail, you will oversee day-to-day operations at our locations in Hubballi, Shahabad, and Shahpur. This is a full-time, mid-level position responsible for optimizing store performance, leading teams, and delivering excellent customer service within a dynamic retail environment.

Qualifications and Skills

• Store Operation (Mandatory skill): Demonstrated hands-on expertise in store operations with a proven ability to maintain smooth workflow and compliance. (Mandatory skill)
• Retail Operation: Strong background in managing retail environments with attention to sales, promotions, and visual merchandising consistency.
• Team handling: Proven experience in leading, motivating, and developing a collaborative and high-performing team to achieve targets.
• Inventory Management: Ability to monitor, control, and optimize inventory levels to ensure product availability and reduce wastage or shrinkage.
• Customer Service: Track record of implementing customer service excellence initiatives to ensure high customer satisfaction and loyalty.
• Sales Forecasting: Skills in analyzing sales data and trends to forecast future demands and implement appropriate strategies for sales growth.
• Problem-solving: Adept at identifying, analyzing, and resolving issues related to store operations, staff, or customer experiences efficiently.
• Communication: Excellent verbal and written communication skills for effective coordination with team members, customers, and management.

Roles and Responsibilities

• Oversee daily store operations including inventory management, team supervision, and compliance with company standards.
• Lead, train, and motivate store staff to foster a positive and goal-oriented work environment for optimum staff performance.
• Drive customer engagement by ensuring exceptional service, resolving escalations, and managing customer feedback constructively.
• Monitor and optimize stock levels, execute inventory checks, and coordinate with suppliers for timely product availability.
• Develop and execute sales plans and promotional strategies to achieve and exceed business objectives and KPIs.
• Ensure visual merchandising standards are maintained to enhance store appearance and maximize product appeal.
• Analyze sales and performance data to identify trends, forecast demand, and make recommendations for continuous improvement.
• Uphold health, safety, and security protocols in line with company policies and regulatory requirements.