Company Overview

Reliance Retail is India's largest and most profitable retailer with a diversified omni-channel presence, delivering outstanding value, quality products, and superior shopping experiences nationwide. Operating over 15,000 stores in 7,000+ cities, Reliance Retail is committed to customer service, growth, and job security across the country.

Job Overview

The Store Manager position at Reliance Retail (Smart Bazaar) is a mid-level, full-time role based in Mohali, Amritsar, Bhatinda, Ludhiana, Jalandhar, or Moga. The ideal candidate will have a minimum of 4 years and a maximum of 6 years of relevant work experience, with a proven track record of effective store and team management in the retail sector.

Qualifications and Skills

• Must be graduate.
• Staff Training (Mandatory skill): Demonstrated experience in developing and delivering impactful training programs to improve team skills and motivation, ensuring consistency in service quality and company standards.
• Performance Management (Mandatory skill): Strong ability to assess individual and team performance, provide constructive feedback, and implement plans that drive store productivity and employee engagement.
• Inventory Management (Mandatory skill): Proven expertise in inventory planning, order management, and loss prevention, with an aptitude for optimizing stock levels and reducing shrinkage.
• Store Management: Comprehensive understanding of daily store operations including merchandising, cash management, and compliance with processes and policies to achieve store targets efficiently.
• Retail Operations: Proficient in retail operations such as visual merchandising, promotional execution, customer service excellence, and managing multiple priorities to enhance store performance.
• Shrinkage Management: Experienced in implementing protocols for minimizing stock loss by conducting regular audits, monitoring suspicious activities, and training staff on shrinkage prevention techniques.
• Team Management: Capable of recruiting, onboarding, and mentoring staff, fostering a positive work environment and driving high-performance culture across the store team.
• Profit & Loss Management: Skilled in analyzing sales data, controlling operational costs, and strategizing to drive revenue growth and sustain store profitability within set budgets.

Roles and Responsibilities

• Lead, coach, and motivate the store team to deliver exceptional customer service while meeting sales and profitability targets on a consistent basis.
• Oversee all day-to-day store operations, including cash management, inventory control, merchandising, and compliance with company policies.
• Conduct staff training sessions and regular performance evaluations, identifying opportunities for growth and addressing skill gaps for continuous team development.
• Implement robust stock management procedures to minimize shrinkage and maintain optimal inventory levels.
• Drive store performance by analyzing sales trends, forecasting demand, and executing effective promotional strategies to maximize footfalls and conversions.
• Maintain high operational standards, ensuring adherence to safety, hygiene, and visual presentation guidelines at all times.
• Foster a culture of accountability, collaboration, and excellence by setting clear targets and supporting staff development.
• Prepare and present regular reports on sales, expenses, inventory, and staff performance to regional management, recommending actions for improvement and growth.