Company Overview

Reliance Retail is India's largest and most profitable retailer, operating an extensive omni-channel network of over 15,000 stores in 7,000+ cities. With a strong focus on superior quality, customer service, and innovative retail solutions, Reliance Retail caters to diverse consumer needs across major product baskets, including fashion & lifestyle, backed by cutting-edge technology and a large, well-trained workforce.

Job Overview

As a Store Manager at Reliance Retail, you will oversee daily store operations, ensuring efficient processes, superior customer service, and adherence to company standards. This is a full-time, mid-level position requiring 4 to 6 years of relevant experience. The role is based across locations in Kottayam, Alappuzha, and Pathanamthitta, and offers an opportunity to lead a dynamic team in a fast-paced retail environment specializing in fashion & lifestyle.

Qualifications and Skills

• Store Management (Mandatory skill): Hands-on experience managing all aspects of retail store operations, driving sales targets, and ensuring profitability.
• Visual Merchandising (Mandatory skill): Proven ability to implement effective visual merchandising strategies that enhance product visibility and boost customer engagement.
• Retail Operations (Mandatory skill): Strong understanding of retail operational standards, compliance, and procedures to maintain smooth store functioning.
• Customer Service: Adept at fostering a customer-centric environment, promptly addressing queries, and effectively resolving customer complaints to ensure satisfaction.
• Team Leadership: Demonstrated experience in training, mentoring, and managing store teams, promoting motivation, accountability, and high performance.
• Inventory Management: Proficient in managing inventory cycles, minimizing shrinkage, optimizing stock levels, and coordinating with the supply chain for timely replenishments.
• Store Operations: Ability to supervise daily store activities including cash management, billing, and store upkeep, ensuring compliance with store policies.
• Excellent communication and interpersonal skills, enabling strong relationships with customers, team members, and senior management, ensuring seamless operations.
• Prior experience in fashion & lifestyle retail will be considered an added advantage.

Roles and Responsibilities

• Oversee all aspects of store operations, ensuring achievement of sales targets and profitability while maintaining an outstanding shopping experience.
• Lead, coach, and motivate store staff to achieve performance goals, fostering a positive and collaborative team environment.
• Coordinate and execute visual merchandising initiatives to optimize product displays and support promotional activities, with special focus on fashion & lifestyle categories.
• Ensure exceptional customer service standards, handle feedback and resolve escalated issues promptly.
• Manage inventory levels, conduct regular stock audits, and liaise with vendors and supply chain teams for efficient replenishment.
• Implement company policies and ensure compliance with standard operating procedures, health and safety norms, and security measures.
• Monitor key performance indicators and prepare periodic sales and performance reports for review with higher management.
• Identify opportunities to improve store processes, drive customer acquisition, and enhance overall operational efficiency.