• Proficient in using Retail Management Software (Mandatory skill), crucial for inventory tracking and sales processes, ensuring smooth store operations.
• Expertise in Inventory Management (Mandatory skill) is essential for maintaining optimal stock levels and preventing overstock or stockouts.
• Exceptional Team Leadership (Mandatory skill) skills to motivate staff, foster a collaborative environment, and achieve store performance goals.
• Ability to execute effective Sales Forecasting to predict sales trends and prepare the store to meet consumer demands accurately.
• Proficient in Customer Relationship Management (CRM) to enhance the customer experience and build lasting, loyal customer relationships.
• Strong Merchandising Strategy acumen to optimize product placement and promote appealing store layouts that drive sales growth.
• Understanding of Financial Reporting necessary for analyzing sales data, developing budgets, and making informed decisions.
• Skilled in Conflict Resolution, adept at managing customer complaints and resolving staff conflicts to maintain a harmonious store environment.

Roles and Responsibilities

• Oversee daily store operations to ensure efficiency and adherence to company policies and best practices.
• Lead, train, and manage store staff to meet sales targets and deliver exceptional customer service at all times.
• Monitor inventory levels to ensure adequate stock is available and manage replenishment for high-demand products.
• Develop and execute strategies to increase store sales and profitability while maintaining excellent standards.
• Resolve customer issues promptly to maintain high satisfaction and encourage repeat business.
• Collaborate with corporate management to align on business goals and implement corporate marketing campaigns.
• Ensure compliance with health and safety regulations to provide a safe environment for employees and customers.
• Analyze financial data to forecast sales, manage budgets, and report on store performance to senior management.