Company Overview

Reliance Retail, India's largest and fastest-growing retailer, offers a diversified omni-channel presence through integrated store concepts and digital platforms. Known for outstanding value and superior quality, Reliance Retail provides an unmatched shopping experience across major consumption categories, serving more than 193 million loyal customers nationwide. Our extensive network of over 15,000 stores across 7,000+ cities is supported by a strong supply chain and well-trained workforce.

Job Overview

The Store Manager at Reliance Retail is a mid-level, full-time position requiring 4 to 6 years of experience. Located across our extensive network in India, the role focuses on leading and overseeing store operations to achieve sales targets and provide exceptional customer service while enhancing the shopping experience.

Qualifications and Skills

• Minimum 4 to 6 years of experience in retail management to effectively manage store operations and meet sales targets.
• Proven expertise in customer service to engage with customers and resolve issues promptly, ensuring a satisfying shopping experience.
• Strong understanding of visual merchandising to maintain store aesthetics and display products to maximize customer attention.
• Experience in sales management to drive the team towards achieving sales goals while maintaining the highest quality of service.
• Proficiency in sales operations including inventory management and order fulfillment for seamless store functioning.
• Ability to lead and motivate a team, fostering a positive work environment and promoting professional development.
• Excellent communication and interpersonal skills to build rapport with customers, team members, and stakeholders.
• Analytical skills to monitor sales trends and customer feedback to make data-driven decisions for store improvements.

Roles and Responsibilities

• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Lead and develop store team members, providing training and support to enhance their skills and performance.
• Deliver exceptional customer service, addressing customer inquiries and resolving issues efficiently.
• Monitor inventory levels, place orders, and manage stock to ensure product availability and reduce shrinkage.
• Implement visual merchandising strategies to enhance store presentation and promote product appeal.
• Analyze sales data to identify trends and opportunities for growth, implementing relevant strategies.
• Collaborate with regional management to align store strategies with broader company goals and initiatives.
• Ensure a safe and secure environment for customers and team members by addressing any safety issues promptly.