Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence. Founded in 2006, the company has revolutionized retail in India by perfecting capabilities across people, processes, and technology. Serving more than 193 million loyal customers through 15,000+ stores in over 7,000 cities, Reliance Retail continues to enhance stakeholder value via superior quality products and unmatched shopping experiences.

This opportunity is with METRO Cash & Carry India. METRO Cash & Carry India (MCCIN), a unit of Reliance Retail Ventures Ltd., is India's leading wholesale company, with food and non-food assortments, and specializes in serving the needs of Traders, Kiranas; Hotels, Restaurants, and Caterers (HoReCa); Services, Companies, Offices (SCO) and as well as independent businesses. METRO India started operations in India in 2003 and was the first company to introduce cash-and-carry business format in India. Currently, METRO India operates large format stores under the brand 'METRO Wholesale' across the country.

Job Overview

The Store Business Head (Store Manager) position at METRO Cash & Carry India, a Reliance Retail entity, is a senior-level full-time role based in Punjab. The position involves overseeing store operations, developing sales strategies, and ensuring profitability. The candidate will be responsible for driving overall store performance through strategic planning, cross-functional team leadership, and operational excellence to achieve revenue, profitability, and customer satisfaction in a B2B wholesale format.

Qualifications and Skills

• Retail management expertise with a strategic mindset to drive sales and enhance store performance. (Mandatory skill)
• Proven ability in developing sales strategies that align with customer needs and market trends. (Mandatory skill)
• Demonstrated experience in P&L ownership, ensuring financial targets and profitability. (Mandatory skill)
• Strong financial analysis skills to interpret sales data and develop actionable insights for growth.
• Proficient in inventory management to ensure optimal stock levels and minimize wastage.
• A customer-centric approach to enhance customer satisfaction and loyalty through quality service.
• Exceptional team leadership skills for building capability and nurturing talent within the store.
• Commitment to operational excellence, driving innovative solutions to improve efficiency and productivity.

Roles and Responsibilities

• Oversee daily operations and manage staff to ensure store activities align with business objectives.
• Develop and implement effective sales strategies to achieve revenue and profitability targets.
• Conduct financial reviews to analyze store performance and guide decision-making processes.
• Ensure inventory is effectively managed to meet consumer demands while minimizing waste and cost.
• Foster a high-performance culture by leading, mentoring, and developing store teams.
• Strengthen customer relationships by delivering exceptional service and resolving queries promptly.
• Drive operation excellence through continuous improvement initiatives and adherence to best practices.
• Collaborate with cross-functional teams to align policies and procedures with company standards and goals.

Functional Competencies

• Business Acumen
• Strategic Sales Management
• Inventory & Financial Control
• Operational Excellence
• Digital & Omnichannel Savvy

Behavioural Competencies

• Leadership & People Development
• Customer-Centric Mindset
• Results Orientation
• Adaptability & Problem Solving
• Effective Communication

Educational Qualifications

• Graduate in any discipline (mandatory)
• MBA/PGDBM in Retail / Sales & Marketing (preferred)

Experience Required

• 12–18 years of total experience
• 3–5 years in a leadership role in B2B/B2C Retail
• Proven success in P&L management and large-format store leadership

Preferred Industry Exposure

• Wholesale Retail
• Organized Retail
• Cash & Carry Format