Key Responsibilities

Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Drive store productivity and profitability.
• Monitor key business metrics and take corrective actions to improve performance.
• Ensure execution of promotional activities and merchandising plans.

Store Operations

• Oversee day-to-day store operations.
• Ensure compliance with company policies, SOPs, and statutory requirements.
• Maintain store hygiene, safety, and visual merchandising standards.
• Ensure proper stock management and inventory control.

Team Management

• Recruit, train, coach, and develop store employees.
• Conduct regular performance reviews and feedback sessions.
• Manage manpower planning, scheduling, and attendance.
• Foster a positive and engaging work environment.

Customer Experience

• Ensure exceptional customer service at all times.
• Resolve customer complaints promptly and effectively.
• Drive customer engagement and loyalty initiatives.

Inventory & Loss Prevention

• Monitor stock availability and replenishment.
• Ensure accurate inventory records and stock audits.
• Minimize shrinkage, pilferage, and operational losses.

Compliance & Administration

• Ensure adherence to labor laws, company policies, and audit requirements.
• Maintain required store documentation and reports.
• Coordinate with support functions such as HR, Finance, and Supply Chain.

Key Performance Indicators (KPIs)

• Sales Achievement
• Store Profitability
• Customer Satisfaction Score
• Inventory Accuracy
• Shrinkage Control
• Employee Retention
• Team Productivity
• Audit Compliance Score

Qualification

• Graduate/Postgraduate in any discipline.
• MBA preferred.

Experience

• 5–10 years of retail experience with at least 2–3 years in a Store Manager role managing a large-format retail store.

Skills Required

• Leadership and Team Management
• Sales and Business Acumen
• Customer Service Excellence
• Inventory Management
• Problem-Solving and Decision-Making
• Communication and Interpersonal Skills
• MS Office and Retail ERP Knowledge