Managing production application support.

 Working at level 2 giving expert support and information to the queries raised by the end user.

 To understand the business process and provide consultation services.

 Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.

 Driving timely resolution of customer issues within the expected SLA.

 Preparing and maintaining KEDB for all the known issues.

 Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.

 Drive and manage the 1st level support team for the issue resolution.

 Involvement in UAT and application deployments.

Primary

Primary Skills.

Strong working knowledge of SAP MM/WM module.

 Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers.

 Strong knowledge related to interface monitoring inbound queue, outbound queue RFC’s and IDOCS.

 Strong integration knowledge of MM integration with other modules like SD, FICO and WM,

 Knowledge of STOs and deliveries are prefer.

 Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management.

 Knowledge of production support, client interaction and issue resolution.

 Good communications skills – Ability to articulate clearly in English.

 Willing to work in shifts.

 Good Analytical, Problem Solving Skills and Interpersonal Skills.

 Knowledge of project management and transition.

Secondary Skills.

ITIL certification is preferred

 Retail / Warehouse Management domain background shall be preferred