Job Title: Sales Advisor

Brand: Swadesh – Reliance Retail

Location: Mumbai

Experience Required: 4–6 years

About Swadesh:

Swadesh is a premium retail concept by Reliance Retail, celebrating India’s rich heritage of handlooms, handicrafts, and artisanal products. We bring together timeless craftsmanship and contemporary retail experiences, offering customers an authentic and curated journey through India’s cultural legacy.

Role Summary

As a Sales Associate, you are the face of Swadesh’s craft luxury experience. You will provide exceptional service to guests while narrating the cultural and artisanal journey behind every product. Your role is central to achieving category sales, sustaining high service standards, and bringing India’s heritage to life through elevated retail storytelling.

Key Responsibilities

Guest Experience & Storytelling

• Deliver warm, knowledgeable, and emotionally engaging service in line with Swadesh’s guest-first service philosophy.
• Introduce products through storytelling—articulating their craft, material, and regional provenance.
• Offer personalised styling or product pairing suggestions based on guest needs and occasions.

Sales Performance

• Achieve individual sales, UPT (units per transaction), and ATV (average transaction value) targets.
• Support the Department Manager in hitting category-wide KPIs.
• Encourage repeat visits through follow-ups & appointments

Inventory Handling & Product Knowledge

• Maintain stock accuracy through daily counts and replenishment checks.
• Keep updated on craft techniques, material usage, and care instructions across categories.
• Report low-stock or high-demand trends to Department Managers.

Visual Merchandising & Store Presentation

• Support VM upkeep by aligning displays with storytelling themes and seasonal rotations.
• Ensure neatness, grooming, and hygiene across personal and store presentation zones.

Operational Discipline

• Follow SOPs related to POS, returns, exchanges, packaging, and shift handovers.
• Execute backend activities such as tagging, pricing checks, and other coordination as needed.

Education:

• HSC/ Intermediate pass