Job Purpose

Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
• Recommend product lines and ensure appropriate merchandise mix.
• Drive sales, margin, shrink control, inventory management and cost optimization.
• Manage commercials and statutory compliance.
• Manage performance and foster teamwork among store staff.
• Identify and develop talent for critical positions..
• Stay updated on competition and manage customer escalations.
• Drive local events and promotions as per marketing calendar.
• Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Customer

• Deliver excellent service to ensure high levels of customer satisfaction.

• Respond to customer complaints and concerns in a professional manner.

• To increase the shop customer base by consistently delivering impeccable customer service.

• Create business strategies to attract new customers, expand store traffic, and enhance profitability.

• Promote a "Customer Obsessed Culture" to prioritize customer centricity.
• Address customer feedback to improve service and processes

People

• Hire, train, and oversee new staff.

• Support the employee onboarding process at the time of new joinee

• Handhold the new joinee at the store by assigning buddy and also providing them with instore training

• Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance.

• Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets.

Education & Experience Required:

• Minimum 8 to 10 yrs. Previous proven Store Manager experience in QSR / Large Format stores.

• Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of “Customer Delight” and strong “one-to-one relationship building”.

• Ability to manage and develop a positive and productive team. Previous experience conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the organization. • Motivational leadership skills. Must be highly motivated and committed with a can do attitude – thrives on the demands of a busy boutique with enthusiasm, high energy levels and a determination to deliver top class sales from his/her team. Is an inspiring leader.