Company Overview

Reliance Retail is India's largest and most profitable retailer, offering a diversified omni-channel presence across 15,000+ stores in 7,000+ cities. As a leader in Consumer Electronics, Grocery, Fashion, Pharma, and Connectivity, we deliver unmatched value, exceptional products, and an unparalleled customer experience nationwide.

Job Overview

We are seeking a dedicated and experienced Retail Store Manager for our Smart Bazaar stores in Chennai, Vellore, and Hosur. This full-time, mid-level opportunity offers the chance to lead daily retail operations, drive business growth, and ensure top-tier customer satisfaction in one of India's most dynamic retail environments.

Qualifications and Skills

• Expertise in store operations including supervision of all retail activities and performance of staff (Mandatory skill).
• Extensive experience in sales forecasting, analyzing trends, and setting sales targets to meet or exceed business goals.
• Proficient in inventory management, ensuring optimal stock levels and reducing losses due to shrinkage or overstocking.
• Strong skills in P&L management with the ability to interpret reports, control costs, and maximize store profitability.
• Familiarity with visual merchandising, creating enticing product displays to enhance the customer in-store experience.
• Capable of managing POS systems for efficient and accurate billing, returns, and tracking transactions.
• Commitment to delivering outstanding customer service, resolving complaints, and building customer loyalty.
• Excellent leadership, interpersonal and communication skills to lead the team, motivate staff, and drive a collaborative culture.

Roles and Responsibilities

• Oversee complete store operations including staff management, sales performance, and operational efficiency.
• Forecast sales, create reports, and develop strategies to achieve and exceed revenue targets for the store.
• Manage inventory by ensuring optimal stock availability and maintaining high inventory accuracy at all times.
• Monitor store profits and losses, controlling operational costs and maximizing overall profitability.
• Implement attractive visual merchandising in line with company guidelines for promotions and store layout.
• Supervise cashiering operations, handle POS systems, and ensure adherence to cash management procedures.
• Deliver exceptional customer service, address customer concerns promptly, and foster long-term customer relationships.
• Recruit, train, and coach store staff, providing ongoing feedback and managing staff schedules for effective team functioning.
• Ensure compliance with company policies, health and safety regulations, and regulatory requirements.