Company Overview

Reliance Retail is India’s leading retailer with a strong omni-channel presence, offering superior quality products and exceptional value through an extensive store network and digital platforms. Our customer-centric approach is backed by robust technology, a comprehensive product portfolio, and a well-trained workforce, solidifying our position as the partner of choice across the nation.

Job Overview

The Retail Store Manager position at Reliance Retail is a senior, full-time role based in Kerala, with opportunities at Cochin, Thiruvananthapuram, Alappuzha, Kozhikode, Palghat, and Kollam. This pivotal role oversees store operations, ensures superior customer experiences, and drives business growth. Candidates should bring up to 10 years of relevant work experience in retail management.

Qualifications and Skills

• Proven experience in retail store management, demonstrating the ability to lead and drive performance in a dynamic environment.
• Strong team leadership skills (Mandatory skill) with the ability to motivate, train, and mentor large diverse teams to achieve organizational goals.
• Expertise in sales forecasting (Mandatory skill) to plan and execute effective sales strategies, ensuring revenue targets are consistently met.
• Comprehensive knowledge of inventory management (Mandatory skill) to optimize stock levels, minimize shrinkage, and assure product availability.
• Hands-on experience in retail sales, combined with the ability to foster an engaging and productive sales floor culture.
• Ability to manage store budgeting, including cost control, revenue maximization, and profit optimization to support business growth.
• Thorough understanding of store operations, encompassing customer service standards, staff scheduling, and compliance with company protocols.
• Analytical skills to interpret business performance data, identify trends, and implement data-driven improvements in store processes.

Roles and Responsibilities

• Lead all aspects of store operations to deliver exceptional customer service and achieve business targets across assigned locations in Kerala.
• Oversee recruitment, training, and performance management of store staff, ensuring strong team collaboration and high morale.
• Develop and implement sales plans, utilizing sales forecasting (Mandatory skill) to achieve and exceed monthly and annual targets.
• Maintain optimal inventory levels using best practices in inventory management (Mandatory skill), overseeing stock ordering, auditing, and controlling losses.
• Drive retail sales initiatives, ensuring a customer-centric culture and high conversion rates on the store floor.
• Manage store budgets, cost controls, and financial reporting to maximize profitability while ensuring operational efficiency.
• Uphold company policies, ensure compliance with statutory regulations, and champion organizational standards in store operations.
• Analyze performance reports, identify areas of improvement, and implement strategies for continuous process enhancement and staff development.