Company Overview

Reliance Retail is India's largest and most profitable retailer, leading the market through its omni-channel presence, diverse store concepts, digital platforms, and strong commitment to delivering quality products and superior shopping experiences across 7,000+ cities nationwide.

Job Overview

As a Senior Retail Store Manager at Reliance Retail, you will oversee end-to-end store operations at locations in Nagpur, Bhandara, and Gadchiroli. This full-time position requires a seasoned professional with up to 10 years of relevant experience, responsible for driving sales, profitability, team performance, and customer satisfaction within a dynamic retail environment.

Qualifications and Skills

• Proven experience in inventory control, including monitoring stock levels, ordering, and minimizing shrinkage (Mandatory skill).
• Demonstrated expertise in profit and loss management, ensuring budget compliance and maximizing financial outcomes for the store (Mandatory skill).
• Solid background in retail operations, encompassing day-to-day management of store activities, policies, and store performance metrics (Mandatory skill).
• Robust team leadership capabilities, including recruiting, mentoring, and motivating staff to achieve collective and individual targets.
• Strong customer service orientation, consistently ensuring high standards and quick resolution of customer queries or complaints.
• Loss prevention knowledge, with skills in implementing security measures, monitoring compliance, and reducing store theft or fraud incidents.
• Experience in fast-moving consumer goods (FMCG) to effectively manage rapid stock turnover and consumer demand patterns.
• Outstanding communication, planning, and organizational skills to coordinate with multiple internal and external stakeholders for seamless operations.

Roles and Responsibilities

• Drive overall store profitability by executing effective sales strategies and managing budgets in alignment with company objectives.
• Oversee end-to-end store operations including merchandising, inventory control, visual display, and staff deployment.
• Lead, inspire, and develop a high-performing sales and support team, fostering a collaborative and customer-focused culture.
• Ensure exceptional customer experiences, proactively resolving complaints and maintaining a welcoming store environment.
• Control and optimize inventory flow, reviewing stock levels and adjusting order quantities to maximize sales and turnover.
• Implement loss prevention procedures, conduct regular audits, and train staff on security protocols to prevent shrinkage.
• Enforce company operational standards, policies, and compliance with safety and legal regulations at all times.
• Analyze sales trends and local market insights to adapt promotional and merchandising strategies for increased competitiveness.